Job Purposes

The incumbent is required to follow up on self-paying, corporate and non-patient outstanding amount assigned for follow-up.

Duties and Responsibilities

·         Make calls for assigned accounts.

·         Capture all follow-up in the system.

·         To put up cases for bad debts written off after exhausting all cost-effective measures.

·         Propose ad-hoc cases for farming out to collection agency and legal actions

·         Work out instalment plans with the patients/companies.

·         Any other ad-hoc duties assigned by the respective executive, Assistant Manager or Manager, e.g. answering of incoming calls.

The Requirements

·         At least GCE”O” level or equivalent.

·         Preferably with relevant experience in AR Management, Collections, Credit Control and Customer Services.

·         Customer-service oriented and possess good communication and telephone technique skills.

·         Proficient in Microsoft Office applications.