Responsibilities:

• Develop product strategies and manage the product life cycle.

• Ensure product revenue and profit margin targets are achieved.

• Develop differentiated products to meet market needs. To work with Product Marketing Managers in identifying new service opportunities by understanding market dynamics, technological advancements and our customer’s business challenges.

• Develop benchmark against competitors’ product offering to improve product features, pricing plan and business processes for new and/or existing services to ensure market competitiveness.

• Review and optimise the various cost components of products supported.

• Develop product schemes and policies.

• Provide product training and update product information on Intranet.

• Develop Go To Market strategies and action plans together with the Product Marketing Managers.

  Review and manage product terms and conditions.

• Provide business case analysis to support new products and customization of existing product to meet specific customer needs.

• To ensure comprehensive documentation, systems and processes are developed. To continuously optimize such processes with the objective of increasing internal efficiencies and enhancing the customer experience.

Requirements:

• Graduate degree in Engineering with at least 2 years of working experience in the Telecommunications industry or in the product management capacity.

• Possess technical knowledge of data communications. Familiarity with ICT Outsourcing, Avaya, Nortel, Cisco IP PBX technologies, Security and IT Solutions would be advantageous.

• Familiar with the Enterprise IT Outsourcing business, including the outsourcing of

• Desktop Management

• Server + Storage

• Messaging + Collaboration Service

• Network Integration

• Workforce Outsourcing

• Management and monitoring
  

• Experience in the commercial and operational models, outsourcing processes and methodologies, industry standards (ITIL, COBIT, etc) would be advantageous.

• To have excellent written and verbal communication skills. Able to conduct effective presentations. Able to develop comprehensive and concise management reports.

• Possess experience in Financial Management and Process Management.

• Having marketing experience or related post-graduate degree or diploma will be added advantages.

• To be an independent and resourceful team player with a genuine enthusiasm for providing excellent support to internal and external customers.