Responsibilities:

• Answer SingTel & SingNet Corporate calls within the targeted Service Level.
• Manage email within the targeted Service Level.
• Manage proactive monitoring service within the targeted Service Level.
• Manage customer’s special requirements and processes.
• Manage customer’s fault enquires and provide quality assistance.
• Log reported faults into ticketing system.
• Provide 1 level troubleshooting for SingNet Corporate Customers.
• Manage coordination within inter-cross operational supports to ensure speedy fault resolution.
• Provide escalation to relevant party on prolong outages.
• Review and improve operational processes to enable operations staff to operate effectively.

Requirements:

• Must possess Diploma, preferably a Cisco Certified Advanced Network (CCNA) or its equivalent.
• Basic knowledge and experience working with IP related protocols/services such as ICMP, TCP, DNS, SMTP,UUCP and knowledge of the principles of IP addressing, address management, sub-netting.
• Ability to work varied shift types.
• Knowledge of window applications software skills like MS Words, Excel, Power point, etc.
• Have drive and energy to explore new ways of doing things to improve customer service.
• Team worker, good interpersonal and communications skills.
• Must be customer oriented and be able to handle difficult customers.