Responsibilities:

• Review network performance on a monthly basis with customer.
• Recommend network enhancement initiatives.
• Monthly meeting to build rapport and confidence with customer’s network engineers.
• Investigate outages and prepare RFO with recommendations on corrective and improvement action plans.
• Ensure all reported problems for customer are resolved in a timely manner.
• Take ownership in handling and managing fault outages.
• Be a SPOC for all issues relating to the management of customer’s networks.
• Be pro-active and formulate pre-emptive solution against service/network failure.
• Impact analysis on customer’s network and overseeing the entire planned.
• Maintenance cycle.
• Develop customized processes for customer.
• Manage change management requested by customer, ie, oversee the single or two circuits provisioning.

Requirements:

• The incumbent should possess a Degree in Electronics Engineering/Telecommunication preferably majoring in communications.
• Preferably to have at least 2 years of experience in Telecommunications industry in the operational and/or Service Delivery field.
• Knowledge of IP skill set and other WAN skill set (e.g.: ATM, FR, ILC, etc).
• Have a passion for customer service.
• Experience in customer service environment.
• Possess interpersonal skills in a multicultural environment.
• Good in technical report writing and presentation skill.
• Good at planning and organization.
• Customer focus.
• Independent and capable of decision making and problem solving.
• CCNA Certifications and ITIL Certifications will be added advantage.